We Protect Your Private Data on Our Website

At RootsRCM, we understand the importance of handling sensitive financial and account information with care and transparency. This policy outlines our procedures and responsibilities regarding returned checks, undeliverable statements, and refunds. Please review the following guidelines to avoid any confusion or miscommunication.

1. Patient Check Returns

• If a patient’s check is returned due to insufficient funds, the patient is responsible for all returned check fees as well as any postage or shipping charges involved.

• RootsRCM will contact the patient on behalf of the medical provider to attempt to collect payment via credit or debit card.

• We will send up to three (3) billing statement notices to the patient. If the account remains unresolved after these attempts, the matter will be referred back to the provider.

2. Return of Billing Statements

• RootsRCM handles the mailing of billing statements on behalf of medical providers.

• If we receive three (3) consecutive returned statements from a patient, the account and mailings will be returned to the client.

• Clients are responsible for all postage and shipping costs related to undeliverable or returned statements.

3. Refund Policy

• While RootsRCM processes patient payments, we are not responsible for issuing refunds to patients or insurance companies.

• All refunds must be handled directly by the medical provider, including associated mailing costs.

• We ensure that all billing systems and financial records are updated to reflect posted refunds and reversals, allowing appropriate adjustments to commissions and service charges.

Boost Your Practice Revenue
Partner with RootsRCM and increase your revenue by up to 30% through optimized revenue cycle management and reliable patient account handling