At Roots RCM LLC, we are committed to protecting the privacy and confidentiality of the personal data of our website users. This Privacy Policy outlines how Roots RCM LLC collects, processes, and uses personal information provided by users of our website at https://rootsrcm.com. By using our website, you agree to the terms of this Privacy Policy.

Key Definitions:

Personal Information:
Refers to information that can be used to identify an individual, such as your name, email address, phone number, or other personal details.

Site:
Refers to the website https://rootsrcm.com.

Users:
Refers to individuals who visit or use the services provided on our website.

Collection and Use of Personal Information
Roots RCM LLC collects personal information in the following ways:

Website Visitors:
If you are simply browsing our website, you do not need to provide any personal information.

Service Sign-Up:
When you sign up for our services, we collect personal information, such as your name, email address, phone number, and any other details you provide about your medical practice, company, or financial situation.

In addition, Roots RCM LLC collects certain non-personal information through server logs, including your IP address and services you request, which helps us improve our services.

How We Use Your Information:

We use your personal information for the following purposes:

• To provide and deliver our services, including medical billing, coding, AR recovery, and practice management solutions.
• To identify and authenticate users for service access.
• To improve our services and communication with you.
• To send you relevant announcements, updates, or service-related information (such as service maintenance or upgrades).

Cookies and Tracking Technologies

Roots RCM LLC uses cookies to enhance the user experience. Cookies are small data files that are stored on your computer. We may use both session cookies and persistent cookies to:

• Improve your browsing experience on our website.
• Store your login information for easier access to our services.
• Track aggregated, non-personally identifiable information about site usage for analytical purposes.

You can manage cookies through your browser settings, but please note that disabling cookies may limit some functionalities of the site.

Third-Party Services and Tracking

Roots RCM LLC uses third-party services, such as advertising networks, to serve ads and monitor our website’s usage. These services may collect information about your activities on our site to deliver targeted ads based on your interests. We encourage you to review their privacy policies to understand how they manage your data.

Information Sharing and Disclosure

Roots RCM LLC values your privacy and will not sell, rent, or share your personal information with third parties for marketing purposes without your consent. However, we may disclose personal information if required by law or in the following situations:

• To comply with legal obligations or respond to legal processes.
• To investigate potential violations of our terms of service or investigate fraudulent activities.
• In case Roots RCM LLC is acquired or merged with another entity, where your information may be transferred, subject to a new privacy policy.

Security of Your Information

We take the security of your personal information seriously and implement industry-standard security measures to protect it during transmission and storage. While no method of electronic transmission is 100% secure, we strive to protect your personal data from unauthorized access or disclosure.

Accessing, Updating, or Correcting Your Information

If your personal information changes or if you no longer wish to use our services, you can contact us to update or delete your information. We will respond to your request within a reasonable time frame.

Customer Testimonials

We may post customer testimonials, reviews, or comments on our website. These may contain personal information, such as names and email addresses. We will always seek your permission before posting any testimonial. If you would like to update or remove your testimonial, please contact us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, so we encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Roots RCM LLC does not knowingly collect or solicit personal information from children under the age of 13. Our services are not intended for use by children, and we encourage parents to monitor online activities for their children’s safety.

Changes to This Privacy Policy

Roots RCM LLC reserves the right to update or modify this privacy policy at any time. We encourage users to review this policy periodically to stay informed about how we are protecting their information.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to request access to, update, or delete your personal information, please contact us:

Phone: (832) 415-1884
Email: [email protected]